Shipping

Last Updated: August 31, 2026

Coverage

This Shipping Policy applies to physical merchandise supplied through jeramrogers.com, including paid, discounted, promotional, complimentary, gifted, replacement, or bundled physical items when shipment is offered. Digital products such as The Physique Blueprint are delivered electronically and are not physically shipped. We intend to make eligible physical merchandise available to supported destinations worldwide, but "worldwide" availability does not mean that every product can be delivered to every country, territory, address, or customer; carrier limitations, inventory, sanctions, customs restrictions, legal requirements, security concerns, and operational conditions may limit fulfillment. Available destinations and shipping methods will normally be shown at checkout or otherwise communicated before fulfillment. We may decline, cancel, substitute where expressly permitted, or refund an order that cannot lawfully or reasonably be fulfilled, and free or promotional status does not guarantee shipment to an unsupported destination.

Rates and Timing

Shipping rates, available methods, and estimated transit times are generally calculated or displayed at checkout based on destination, carrier service, package characteristics, order value, and other fulfillment factors. Customers are responsible for shipping charges unless an offer or threshold expressly provides free or reduced-cost shipping, and any free-shipping threshold may be limited by destination, product, order value, or promotional period and may be changed prospectively. Processing and delivery estimates may vary because of inventory, order volume, holidays, carrier conditions, fraud review, and fulfillment requirements, and an estimate is not a guaranteed arrival date unless we expressly identify it as guaranteed. For orders subject to United States federal shipping rules, we will maintain a reasonable basis for any stated shipment time; if no shipment time is stated, we will maintain a reasonable basis to ship within 30 days of receiving a properly completed order and, when required, provide a delay notice with the legally required choice to consent to the delay or cancel for a prompt refund. We may cancel and refund an unshipped order instead of requesting consent to an extended delay when permitted by law.

International Orders

International orders may be subject to value-added tax, goods and services tax, sales or use tax, customs duties, import charges, brokerage fees, or similar governmental assessments. We will collect taxes or charges at checkout when applicable law requires us to collect them; where a lawful duty, tax, brokerage fee, or import charge is not collected by us and is instead imposed on the recipient at import or delivery, the customer is responsible for that amount to the extent permitted by law. Tax and customs treatment may differ between digital content and physical merchandise and may depend on the destination, order value, fulfillment route, and applicable registration or marketplace rules. Customs authorities and carriers may inspect, hold, delay, reject, return, or assess a shipment, and those decisions are outside our direct control. Customers are responsible for ensuring that merchandise may lawfully be imported into the destination country, and refusal to pay a lawful recipient-side charge does not automatically create a right to reimbursement of shipping, return, customs, or other costs except where applicable law requires otherwise.

Address and Delivery

Customers must provide a complete and accurate recipient name, shipping address, apartment or unit information, postal code, telephone number, and other information reasonably necessary for delivery. To the extent permitted by law, we are not responsible for delay, failed delivery, rerouting costs, return-to-sender charges, or loss caused by incorrect or incomplete information supplied by the customer; customers should request corrections immediately, but we cannot guarantee a change after fulfillment has begun. Once merchandise has been placed in the carrier's possession, ordinary carrier transit delays caused by weather, customs, labor disruption, routing problems, transportation interruptions, or other circumstances outside our reasonable control are not our responsibility, although this does not eliminate any non-waivable duty concerning shipment or delivery. If an undeliverable package is returned to us, we may require payment of reasonable additional shipping costs before reshipment or provide another resolution permitted by law. Promotional, complimentary, and replacement shipments are subject to the same address, carrier, customs, and delivery rules unless we expressly state otherwise.

Loss and Support

If tracking shows a shipment as lost, materially delayed, damaged in transit, or delivered when the customer reasonably believes it was not received, the customer should promptly contact the carrier and support@jeramrogers.com so the available records can be reviewed. We may assist with reasonable carrier investigations and may request delivery records, photographs, identification of the delivery location, or other evidence relevant to the claim. A carrier delivery scan may be evidence of delivery for our voluntary claims process, but it does not eliminate a customer's non-waivable legal rights where actual delivery is legally required; theft or disappearance occurring after actual delivery to the customer or authorized location is generally outside our responsibility to the extent permitted by law. We are not responsible for losses caused solely by carrier conduct or post-delivery theft where the law places that risk elsewhere, but we will provide any refund, replacement, or other remedy that applicable law requires when merchandise was not properly delivered. Shipping, tracking, customs, address, and delivery questions may be sent to support@jeramrogers.com or through the Contact page at jeramrogers.com.